0870 405 2990

Group Billing Manager

job type icon Full Time
job type icon Leeds
Apply for Role

OVERVIEW OF THE ROLE

Working in the busy finance department, the primary purpose of the role is to oversee the Billing Team and to help produce weekly sales invoices accurately and in a timely manner. As well as managing and leading a growing Billing team (currently 3) for our group of companies, you will be required to host meetings with the operations teams for queries resolution, report KPI’s to senior management, work with wider Finance function (20 staff) and be responsible for process improvement, automation and driving efficiencies.

KEY RESPONSIBILITIES

Billing: 

  • Managing, developing and supporting a team of 3 direct reports
  • Leading the staff expansion and recruitment process due to business growth
  • Be part of wider Group SSC function and serve all group companies billing processes
  • Ensuring that all invoices are raised in a timely manner using the correct charge rates and billing rules
  • Escalation point for the Billing areas
  • Control and reconcile the radio/bodycam revenue streams
  • Resolve queries, identifying root causes, proposing and implementing the necessary changes to prevent recurring issues
  • Ensure all sales ledger postings are accurately recorded in a timely manner to meet weekly and month end requirements
  • Monthly revenue recognition reconciliation
  • Prepare and present KPI’s
  • Rate analysis and monitoring as well as managing annual rate uplifts and seasonal and festive rates
  • Overseeing the maintenance of internal client records
  • Monitoring inboxes, completing any actions required and filing appropriately
  • Conducting regular 1-2-1’s with team members

Systems & Processes

  • Ensuring the billing system is updated with 100% accuracy to reflect all shifts, venues roles times, and staff names before invoices are raised
    Liaising with third party IT support
    Reporting issues through the correct communication channels
    Suggesting improvements and alterations to current processes
    Integrating new systems
    Improvements to the control environment
    Working closely with the sales and operations teams on charge rate increases

Projects 

  • Leading projects, improvement plans and automation
  • Leading the integration of acquisitions into the main business processes
  • Continuous improvements to reporting and moving KPI’s as the group and business grows
  • Ad hoc project work

Essential Skills

  • Previous managerial experience within a billing role
  • Clear, concise and professional communication with a range of stakeholders, both internal and external
  • Self-motivation to complete tasks to set deadlines
  • Ability to manage own workload whilst overseeing and guiding a team
  • Experience in dispute management and resolution

Desired Skills

  • Knowledge and understanding of integrated billing software, ideally in C247 but not must
  • Aptitude for problem solving
  • Excellent written and oral communication skills
  • Advanced Excel knowledge
  • Experience of different software packages
  • Ability to recruit and retain the team
  • Skilled in motivating the team and driving efficiencies
  • Ability to work confidently with Credit Control Payroll, wider Finance and senior Operations management
  • Ability to report to C-Suite on complex matters when needed

Apply for Role

    Upload CV