SOC Crew – Leeds

Full Time

Leeds

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JOB DESCRIPTION JOB TITLE: SOC Crew

LOCATION: The Hub / Leeds

REPORTING TO: Soc/ Scheduling Chief

HOURS: 42.12 per week. 4 on 4 off Rotational Shifts

OVERVIEW OF JOB DESCRIPTION

Security Operations Centre Crew member is accountable to the Soc Scheduling Chief for the support, management, and delivery of Security within in the business and for clients. The SOC Crew will ensure exemplary standards of security and customer service are always provided to the clients and visitors to the site as required.

OUR CORE VALUES

Exceptional People

We work with the best and lead, coach and develop to ensure we have the best talent in the industry. We achieve this through bespoke training, and daily interactions with our personnel.

Client First

We understand our clients are the reason that we are here, and that their satisfaction is our goal. We aim to exceed expectations at every opportunity.

Always Winning

We are passionate about service delivery and strive to be the best at all we do. We drive innovation to make sure service meets todays and tomorrow’s needs.

Enjoy The Journey

We make sure our colleagues and clients enjoy working with us to make a difference to the communities we serve.

MAIN DUTIES AND RESPONSIBILITIES

Manage all control room procedures in line with the CCTV codes of practice.
Support and provide guidance to other site-based staff as required.
Supervise Security Staff to ensure that company procedures are always followed and adhered to.
To liaise closely with statutory authorities and line management when dealing with incidents and the provision of information.
Continuous management and monitoring of CCTV, Fire Panels, Intruder Panels, and associated specialist security equipment as well as analytics feeds.
Continual management and monitoring/policing of radios communication as well as phone lines as required.
Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging, and reporting incidents in line with site/company policies
Controlling and prioritising incidents ensuring all key personnel are always kept fully informed and agreed escalation procedures are followed.
Diligent management and maintenance of records/reference materials including Health & Safety records, Incident Reports, and site occurrence book.
Ensuring strict compliance to Data protection and associated regulations.
Ensuring that the hub is a safe and non-threatening environment for all visitors and hub staff.
Support the Soc / Scheduling Chief in ensuring standards are continually reviewed and improved upon.
To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
To provide professional advice and support to client management teams in security related matters.
Maintain standards and welfare amongst all team members in accordance with the company policies and values.
Report to the Soc / Scheduling Chief any event that may be detrimental to the fulfilment of the provision of security on site.
Support the Soc / Scheduling Chief to ensure the necessary security audits are undertaken and any noncompliance highlighted and managed to completion.
To manage excellent relationships with our clients, our suppliers, and other partners.
Be professional, pleasant, friendly, courteous, and helpful always whilst carrying out duties to the highest standard.
To deal efficiently and effectively with emergencies including but not only, fire and bomb scares ensuring management teams are kept informed of any ongoing developments.
Ensure a timely response to all security issues and events.
Any other reasonable duties as requested by your line manager.

PERSON SPECIFICATION

Has a one team approach
Able to take ownership of all situations to ensure tasks are completed.
Flexible approach to change Essential.
Holds appropriate CCTV Licence/Qualification/Training for client sites.
Excellent organisational skills with the ability to balance competing priorities and workloads.
Excellent written and verbal communication skills.
Ability to work unsupervised and take responsibility.
Ability to remain calm under pressure.
Adaptable and flexible in approach to work required.
Willingness and ability to work as a member of a team.
Report writing/Presentation skills.
Excellent observational skills.

Desirable

First Aid trained.
Door Supervisor SIA Licence

HEALTH AND SAFETY RESPONIBILITIES

Always follow company policies and procedures.
Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
Use all work equipment and personal PPE properly and in accordance with training received.
Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.

NOTE This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.