Client Overview
Preston North End Football Club (PNE), one of England’s historic clubs founded in 1863, competes in the EFL Championship at Deepdale Stadium, one of the world’s oldest continuously used grounds with a 23,404 capacity. Ensuring a safe, welcoming, and professionally managed environment is key to protecting fans, staff, and the club’s strong community reputation.
Services Provided
Professional Security delivers a fully integrated event safety and matchday security solution, including:
Matchday stewarding
Event security and door supervision
Access Control
Crowd Management & Safety
Incident Response & Customer support
Key Statistics:
Challenges
Fluctuating Staffing Requirements
Staffing levels vary depending on fixture profile, attendance, and risk level. Short-notice increases are often required, placing pressure on resource planning and operational deployment.
Contract Profitability and Resource Allocation
Selecting the correct personnel for enhanced deployments while maintaining appropriate staffing on standard rates is essential to balancing service quality and cost efficiency.
Last-Minute Staff Attrition
Staff withdrawals can occur on matchdays. This creates operational risk and increases the likelihood of falling below required staffing levels without strong contingency planning and rapid replacement sourcing.
Our Solution
Expanded Recruitment and Resourcing
We implemented targeted recruitment campaigns supported by our resourcing and vetting teams. Dedicated recruitment days in Preston increased the local staffing pool and improved availability for fixtures.
Incentivised Pay Structure
A structured variable pay rate was introduced for reliable officers, with incremental increases after completing three fixtures. This encouraged commitment, improved staff retention, and supported team stability.
Strengthening Team Consistency
Gradual and manageable pay improvements helped establish a dependable core team. Ongoing performance monitoring enabled unreliable personnel to be phased out, improving deployment reliability, with day-before attendance confirmations and prudent overbooking accounting for unforeseen circumstances and ensuring full staffing coverage.
Impact & Results
Our structured approach has delivered measurable improvements across staffing stability, operational performance, and overall matchday safety. By expanding the staffing pool and introducing incentive-led pay structures, we have improved staff retention and reduced last-minute staffing gaps.
This has helped establish a stronger, more consistent core team, resulting in improved operational planning, smoother matchday delivery, and increased confidence from both supporters and the client.
Take a look at what else we have been up to!
March 10, 2026
Supporting Admiral Taverns with safe, compliant, and high-performing operations that protect people, venues, and communities.
March 10, 2026
Contributing to the safe, compliant, and seamless operation of the Great North Run.
March 10, 2026
Ensuring safe, compliant, and seamless matchday operations in Preston.
February 11, 2026
Delivering safe, compliant, and high-performing matchday operations at The Brewery Field
February 9, 2026
Securing Every Matchday: Tailored Security Solutions for Cambridge United’s Thriving Community
February 4, 2026
Providing trained local staff, investing in technology, and delivering seamless event security across all major racing events.
October 28, 2025
Discover how Professional Security supports Whole Foods Market, providing trusted retail security across multiple locations to create a safe, welcoming environment for customers and staff alike.
August 27, 2025
Discover how Professional Security supports Ronald McDonald House Charities, providing compassionate security across 12 locations to help keep families with seriously ill children close to care.
March 25, 2025
Enhancing security through retention, recruitment, and hospitality-driven solutions.