Ronald McDonald House Charities Security

August 27, 2025

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An Introduction to Ronald McDonald House Charities (RMHC)

Ronald McDonald House Charities (RMHC) is a global non-profit organisation dedicated to keeping families with seriously ill or injured children close to the care they need. RMHC achieves this through its network of Ronald McDonald Houses, which provide long-term lodging near hospitals, and Ronald McDonald Family Rooms, welcoming spaces inside hospitals where families can rest, eat, and recharge without leaving their child’s side.

RMHC Security at a Glance

Locations Covered: 12 RMHC sites across the UK
Guards per Location: 1–2 hospitality-trained officers
Total Hours per Week: Up to 1,008 hours
Contract Start Date: 2010 (ongoing)
Contract Value: £1 million+

The Challenges of Charity Security

Providing security in RMHC facilities comes with unique challenges:

Balancing safety with compassion: Ensuring a professional security presence without creating an intimidating environment for families already under stress.
Managing access control: Overseeing high visitor turnover, including volunteers, donors, hospital staff, families, and deliveries, while applying sensitivity in exceptions.
Responding to sensitive situations: Handling conflicts, emotional outbursts, or medical emergencies with empathy, maintaining privacy and dignity for families coping with a child’s illness.

Our Security Solution

Professional Security provides friendly, hospitality-trained officers who:

Greet guests warmly while discreetly maintaining safety across RMHC facilities.
Receive specialist empathy and customer service training, ensuring families feel protected without a heavily policed environment.
Address incidents quietly and respectfully, preserving dignity and preventing escalation.

This approach reassures families during challenging times and reinforces trust in RMHC’s compassionate mission. Our security practices are regularly reviewed and adapted to maintain the perfect balance of safety and warmth, with staff and volunteers collaborating closely to ensure every interaction reflects RMHC’s values while maintaining the highest standards of protection.

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