Discover how Professional Security supports Whole Foods Market, providing trusted retail security across multiple locations to create a safe, welcoming environment for customers and staff alike.
Roxy Leisure Partnership: Supporting Security and Retention
Roxy Leisure Partnership: Supporting Security and Retention
Professional Security is proud to work with Roxy Leisure, a dynamic hospitality group redefining social entertainment. The Roxy Leisure Partnership highlights our collaborative approach to improving recruitment, staff retention, and the overall guest experience in lively and fast-paced venues.
Roxy Leisure’s portfolio includes Roxy Ballroom, a high-energy venue that combines bar games, live music, and a vibrant social atmosphere; King Pins, which reimagines bowling for a modern audience; and Concept Taverns, a collection of contemporary pubs, each with its own distinct personality.
Through innovation, high-quality service, and immersive environments, Roxy Leisure continues to expand its reach and set new standards in UK hospitality.
The Challenges
Door Supervisor Retention
The energetic nature of Roxy Leisure venues makes retaining skilled and experienced Door Supervisors (DS) a continual challenge. These roles demand more than traditional security skills — DS staff must show professionalism, adaptability, and approachability while maintaining safety.
while maintaining safety.
Correct Profile of Door Teams
Roxy’s culture centres around fun, inclusion, and social connection. Security at these venues is as much about creating a positive environment as it is about safety. Door Supervisors at Roxy act as brand ambassadors, ensuring guests feel both welcome and secure.
Our Solution
To tackle these challenges, we introduced a Roxy Leisure-specific incentive programme to reward loyalty and job satisfaction among Door Supervisors. Within the first three months, the scheme delivered over £2,500 in colleague savings through tailored offers and exclusive benefits, making employment at Roxy venues more rewarding.
We also organised recruitment days hosted within Roxy venues, allowing managers to meet candidates face-to-face. This hands-on approach helped identify individuals who fit Roxy’s brand culture. Candidates could experience the venue environment first-hand, helping them understand that the role combines security with customer engagement and hospitality.
As a result, the new recruitment and benefits model significantly improved retention, engagement, and alignment with Roxy’s lively brand values.
🔗 Learn More
Find out more about our tailored Security Services and how we support hospitality clients through innovation and people-first strategies.
Explore Roxy Leisure’s venues at Roxy Leisure
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