Our Approach
We’re tackling this challenge head-on, with support from Tough to Talk, a UK charity specialising in reducing male suicide. Together, we are building a system of support that is practical, scalable, and rooted in real experiences.
This is not a tick box exercise. We’re not adding another badge to someone’s lanyard and hoping for the best. We’re building a whole new system of care inside our company.
This is designed to scale beyond Professional Security. This is not about creating a unique selling point for us. This is about leading the sector so that other companies adopt it too.
Breaking the Silence: We’ve started with Signature Tough Talks – expert-led, facilitated sessions that create safe spaces for open conversations about mental health. These sessions are designed to tackle stigma and help everyone in our business speak up when they’re struggling.
Training Tough Talkers: Our frontline managers including Area Managers, Operations Managers and City Supervisors are being trained as Tough Talkers. They are equipped to spot early signs of crisis, intervene safely, and provide meaningful support. This isn’t generic mental health training; it’s tailored specifically to the high-stakes, high-pressure nature of security work.
Using Data to Save Lives: We’re introducing the Tough to Talk app to our team, enabling anonymous reporting of pressures, conversations, and interventions. This crucial data will give us a clear picture of where support is needed, allowing us to respond proactively and continuously improve our systems. By identifying patterns, themes, and hotspots, this data will shape and strengthen the campaign, ensuring support is responsive, effective, and continuously improving. This approach makes the campaign intelligent, future-proof, and scalable, helping us design better services, adapt support, and ensure no one falls through the cracks.