November 25, 2024
In the next edition of our “Professional Progression” series, we are excited to share Nickerson’s journey at professional.
How did you get into working for a security company, and what made you want to work at Professional Security?
Like many others, I initially applied for a role on Indeed without planning to enter the security industry. Before this, I worked in logistics at a warehouse. The role at Professional Security was in our Solutions department and focused more on customer service, so I joined. A colleague at the Hub later reached out and said I’d be a perfect fit for the role. Four years later, I’m excited to be starting a new position as an Area Manager!
Give an overview of your role at Professional Security. What do you do on a daily basis?
Within my previous role as a SOC Manager, I managed my team’s rotas, handle sickness and other admin tasks, and oversaw all guarding deployments. My responsibilities include liaising with clients, managing holidays for both guards and my team, and ensuring the smooth operation of our main contracts.
Now, my main main responsibility in my new Area Manager is to oversee my region within the hospitality sector, managing client relationships, recruiting new door supervisors, and handling scheduling.
Were you aware of the career opportunities available in the industry when you first started?
Absolutely not. When I began, I thought it was just a customer service role. Over time, I discovered how far you can progress in this industry if you’re proactive and willing to explore. I started as a Solutions Crew member, moved up to Solutions Champion (supervisor), then Solutions Chief. After that, I joined the SOC, worked as a Door supervisor, and supported projects in Skegness’ hospitality sector, even doing door shifts. I became SOC Manager and now I’m transitioning to Area Manager.
What’s the most enjoyable aspect of your role at Professional Security?
I genuinely enjoy helping people. Supporting both my team and the guards brings me great satisfaction. I understand the challenges many guards face, especially as someone who came to England not knowing much English and faced my own struggles in high school. Patience and empathy are key to handling situations with unhappy clients or guards, and I take pride in being able to assist.
What’s the best career advice you’ve ever been given?
Be yourself. Don’t try to be someone else or fake it, because it’ll show eventually. If people don’t like you for who you are, then they’re not your people. Stay true to yourself and work hard for what you want.
What’s one piece of advice you would give someone who is currently working on the frontline and is wanting to progress?
Always give your best in everything you do. Don’t slack off just because something seems easy—put your full effort into every task. Opportunities can arise at any time, and if you consistently do your best, people will notice. I started as an applicant on Indeed and now, four years later, I have skills and knowledge I never imagined, all because I stayed committed and put in the effort.
Tell me one surprising fact about you.
I moved to England seven years ago without speaking a word of English. Now, I’m fluent in four languages: English, Portuguese, Spanish, and an African dialect.