In this edition of our Professional Progression series, we feature Dave Bishop, Operations Manager for the Midlands at Professional Security. Dave’s story reflects how experience on the ground, a people-first mindset, and a willingness to take on greater responsibility can shape a long-term career in security. Drawing on a background in hospitality and hands-on operational roles, Dave now supports and develops teams across one of the company’s busiest regions
Starting In Hospitality
I originally spent 13 years working in hospitality with two of the largest pub companies in the UK. At every venue I was involved with, I worked closely alongside security teams and managers.
Through these early interactions, I became familiar with Professional Security, often seeing teams on the high street at neighbouring venues more than ten years ago.
A Career Built on Curiosity and Challenge
After the pandemic, I left hospitality. I quickly realised that a traditional 9–5 role just wasn’t for me. I thrive in fast-moving, people-centric environments, and I missed the energy and purpose of frontline operations.
Having worked with members of Professional Security’s senior management team in the past, I reached out to say I was interested if an opportunity arose. Six months later, with the acquisition of Phoenix Security underway, I joined as an Area Manager. What really drew me in was the people; it’s the people who make this business what it is.
A Day in the Life at Professional Security
Today, as Operations Manager for the Midlands, I oversee five Area Managers and one Business Development Manager. No two days are the same.
I focus on making sure teams have the tools, guidance, and support they need to succeed. This includes deployment planning, recruitment, client relationship management, sales planning, critical communications, and strategic briefings. From the start of the day, I stay present, accessible, and hands-on where it matters most.
Adapting to an Evolving Industry
I believe strongly in leading from the front. I stay visible, offer support, and step in when needed. Whether I am listening, problem-solving, or working alongside the team, I always contribute. Success is a collective effort, and I show that in how I work each day.
The Reward of Making a Real Impact
When I joined Professional Security in 2023, it was clear that the ‘Door to Director’ ethos is more than a phrase. The company actively supports progression, and people develop at every stage of their career. As the business grows through new contracts and acquisitions, new opportunities continue to emerge.
The most rewarding part of my role is seeing our operational teams recognised for the professionalism and dedication they bring to every shift. It’s always a proud moment when officers are commended by clients and local authorities. Recently, I had the pleasure of rewarding several team members for their consistently high performance at some of Nottingham’s busiest QSR sites, as well as celebrating a colleague who won holiday vouchers through our Work to Win scheme. Moments like these really highlight the impact of doing things well.
Words of Wisdom
Over the years, a few key pieces of advice have stuck with me. Control the controllables — be the maker of your own destiny. Focus on doing one thing brilliantly rather than spreading yourself too thin. And always do the basics brilliantly, from there, everything else falls into place.
For frontline workers who are aiming to progress, my advice is simple: be a sponge. Listen. Absorb everything that’s said, whether it’s guidance, instruction, or feedback. Everything is shared for a reason, and taking nothing personally will help you learn, adapt, and grow.
A Personal Note
As Professional Security continues to evolve, I’m proud to be part of a business that genuinely invests in its people. I’m equally proud to support teams who deliver our values every single day and show what professional progression really looks like in practice.